This Master User Agreement (‘Agreement’) constitutes a binding contract between you (‘the User’) and Migrera with regard to the use of various services that are provided by Migrera through its Website, www.migrera.com (‘Website’) or any other customer interface channels of Migrera which includes its sales persons, offices, call centres, advertisements etc.
1.1 Providing reliable packers and movers
1.2 Getting online quotes from different vendors.
1.3 Providing customer support and information in case of any damages/ delays / inconvenience.
1.4 Providing refund and support in the event of cancellation.
2.1 Migrera does not hold any liability whatsoever in respect of any loss or damage arising directly or indirectly during the entire move process.
2.2 The canceling due to unavoidable reasons.
2.3 The packers and movers not reaching on time.
2.4 The operator’s employees being rude.
2.4 Any stolen of goods during complete move process.
3.1 The trade marks, logos and service marks displayed on this Website (‘Marks’) and the tagline, ‘A better way to move’ are the property of Migrera or of other parties as acknowledged. Users of this Website are prohibited from using any Marks for any purpose (other than those permitted by law) without the express written permission of Migrera; this includes, but is not limited to, prohibition from using the Marks as ‘metatags’ or hyperlink or for keyword-based advertising on other pages or Websites.
4.1 Migrera reserves the right to change the terms, conditions and notices under which the Services are offered through the Website, including but not limited to the charges for the Services provided through the Website. The User shall be responsible for regularly reviewing these terms and conditions.
5.1 As a condition of the use of the Website, the User warrants that they will not use the Website for any purpose that is unlawful or illegal under any law for the time being in force within or outside India or prohibited by this Agreement and/or the TOS including both specific and implied. In addition, the Website shall not be used in any manner, which could damage, disable, overburden or impair it or interfere with any other party's use and/or enjoyment of the Website. The User shall refrain from obtaining or attempting to obtain any materials or information through any means not intentionally made available or provided for or through the Website.
6.1 The Website may contain services such as email, chat, poll, bulletin board services, information related to relocation, news groups, forums, communities, personal web pages, calendars, and/or other message ("Communication Services"). The User agrees and undertakes to use the Communication Services only to post, send and receive messages and material that are proper and related to the particular Communication Service. By way of example, and not as a limitation, the User agrees and undertakes that when using a Communication Service, the User will not:
(a) defame, abuse, harass, stalk, threaten or otherwise violate the legal rights of others;
(b) publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information;
(c) upload files that contain software or other material protected by intellectual property laws unless the User owns or controls the rights thereto or have received all necessary consents;
(d) upload or distribute files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of the Website or another's computer;
(e) advertise or offer to sell or buy any goods or services for any business purpose, unless such Communication Service specifically allows such messages;
(f) conduct or forward surveys, contests, pyramid schemes or chain letters;
(g) download any file posted by another user of a Communication Service that the User know, or reasonably should know, cannot be legally distributed in such manner;
(h) falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded;
(i) violate any code of conduct or other guidelines, which may be applicable for or to any particular Communication Service;
(j) violate any applicable laws or regulations for the time being in force in or outside India; and
(k) violate any of the terms and conditions of this Agreement or any other terms and conditions for the use of the Website contained elsewhere herein.
6.2 Migrera will review materials posted through Communication Service and shall remove any materials in its sole discretion. Migrera reserves the right to terminate the User's access to any or all of the Communication Services at any time without notice for any reason whatsoever.
6.3 Migrera reserves the right at all times to disclose any information as is necessary to satisfy or comply with any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in Migrera's sole discretion.
6.4 Migrera does not control or endorse the content, messages or information found in any communication service and, therefore, Migrera specifically disclaims any liability or responsibility whatsoever with regard to the communication services and any actions resulting from the user's participation in any communication service.
6.5 Materials uploaded to a Communication Service may be subject to posted limitations on usage, reproduction and/or dissemination. User is responsible for keeping himself updated of and adhering to such limitations if they download the materials.
6.6 When you register with migrera.com, we or any of our partner/affiliate/group companies may contact you from time to time to provide the offer/images/information of such products/services that we believe may benefit you.
7.1 Migrera reserves the right, in its sole discretion, to terminate the access to the Website and the related services or any portion thereof at any time, without notice.
8.1 We value the trust you place in us. That’s why we insist upon the highest standards for secure transactions and customer information privacy. Please read the following statement to learn about our information gathering and dissemination practices.
(a) Collection of Personally Identifiable Information and other Information When you use our Website, we store your browsing information. Our primary goal in doing so is to provide you a safe, efficient, smooth and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize our Website to make your experience safer and easier. More importantly, while doing so we collect personal information from you that we consider necessary for achieving this purpose.
In general, you can browse the Website without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. Where possible, we indicate which fields are required and which fields are optional. You always have the option to not provide information by choosing not to use a particular service or feature on the Website. We may automatically track certain information about you based upon your behaviour on our Website. We use this information to do internal research on our users’ demographics, interests, and behaviour to better understand, protect and serve our users. This information is compiled and analysed on an aggregated basis. This information may include the URL that you just came from (whether this URL is on our Website or not), which URL you next go to (whether this URL is on our Website or not), your computer browser information, and your IP address.
We use data collection devices such as “cookies” on certain pages of the Website to help analyse our web page flow, measure promotional effectiveness, and promote trust and safety. “Cookies” are small files placed on your hard drive that assist us in providing our services. We offer certain features that are only available through the use of a “cookie”.
If you choose to buy on the Website, we collect information about your buying behaviour.
If you transact with us, we collect some additional information, such as a billing address, a credit / debit card number and a credit / debit card expiration date and/ or other payment instrument details.
If you choose to post reviews and tips about packers and movers or post messages or leave feedback, we will collect that information you provide to us. We retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law. If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Website, we may collect such information into a file specific to you.
We collect personally identifiable information (email address, name, phone number.) from you when you set up a free account with us. We do use your contact information to send you offers based on your previous orders and your interests.
(b) Sharing of personal information We will share personal information with companies, organizations or individuals outside of Migrera if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to: meet any applicable law, regulation, legal process or enforceable governmental request. enforce applicable Terms of Service, including investigation of potential violations. detect, prevent, or otherwise address fraud, security or technical issues.
protect against harm to the rights, property or safety of Migrera, our users or the public as required or permitted by law. We may share aggregated, non-personally identifiable information publicly and with our partners – like packers and movers, agents or connected sites. For example, we may share information publicly to show trends about the general use of our services. We may also share consolidated information provided by like-minded users with packers and movers without ever taking individual names, email ids or other contact details.
(c) Security Precautions Our Website has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access. For example, we use McAfee Secure to protect users against identity theft & spyware; etc.
(d) Google Analytics We have implemented and use Display Advertising through Remarketing with Google Analytics You can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Preferences Manager.
Third-party vendors, including Google, show our ads on sites across the Internet. We and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on someone’s past visits to our website.