Frequently Asked Questions

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How is Migrera different from traditional packers and movers?

Migrera is a simple and reliable alternative to traditional packers and movers. It seeks to continually refine the experience of house shifting through technology that not only streamlines the booking process but also ensures customers are matched with the most-qualified packers and movers in your city.

Why should I use Migrera for house shifting?

Forget about searching on the internet, sharing your personal details in multiple listing websites, and talking to multiple packers and movers to get quotations. Booking your move on Migrera is easy and saves you time and money! Just enter in your move details once to get guaranteed prices from multiple packers and movers.

The prices you see on Migrera are guaranteed, based on the details on your Move Plan. Prices would vary in case of change in the volume not mentioned earlier. If you book your move on Migrera, your mover must adhere to the Migrera Service Standards, so rest assured that your move will be handled with care and respect.

Your friends, The Migrera’s Move Planner and Shifting Expert, will always be here for you to guide you along the way before, during, and after your move.

What is the Migrera guarantee?

Migrera guarantees that our packers and movers treat you and your items safely following our policy of service standards.

Your quotation price doesn't change unless your move changes for a lock-in period of 10 days. However, we cannot assure the prices or availability would remain same after the lock-in period. If you book a slot with one of the packers and movers by paying a token amount, your prices and slot are guaranteed. Read regarding cancellation of your move. Also, we can help smooth over any tensions you have with your mover regarding miscommunication and help you find a resolution as quickly as possible.

We're not just a website, we're a team of people here to help you every step of the way.

How do I know that packers and movers I choose are trustworthy and reliable?

Migrera partners only with registered packers and movers who are completely tested and trusted by us and meet our policy of service standards. Our partners are verified for their experience,reliability and accountability. Our Shifting Partners are registered with minimum of 3 years experience and run 365 days with their own fleet.

Who do I contact with any questions?

Got questions? We've got answers.

Booking your move online doesn't mean you're on your own. The Migera Team are real humans behind the scene who make the wheels turn. Connect with us via Live Chat, phone, or email.

Before your move, you will assigned a Move Planner to assist in planning your move with the right packers and movers. During and after your move, you will be guided by the Shifting Expert.

Do I have to register?

Yes, but we will create a profile automatically from your email and generate a password that's shared with you in an email. You can always log in to continue from where you left, check the quotes and book a move.

Who can see my personal information?

Migrera has a strict privacy policy not to share your personal information. Your contact details or full address of your locations will be provided to the packers and movers only after you book a move. Also, we provide your information when you opt for House Survey with one of our Shifting Partners.

Is Migrera available in my city? If not, why? Does Migrera support international moves?

We are fully functional in cities like Hyderabad, Bangalore, Mumbai, Pune, Chennai, NCR (New Delhi, Faridabad, Ghaziabad, Gurgaon, Noida) for both local and long distance moves.

Our packers and movers are enabled for house shifting from these locations to any location - city/town in India.

Few of our packers and movers support international moves including custom clearances if need be.

Does Migrera provide trucks and moving supplies for my house shifting?

Migrera, as an entity, does not own trucks or moving supplies. All our enlisted packers and movers have their own fleet of trucks and bring in all necessary supplies - packaging material, carton boxes, tools etc needed for your house shifting.

Can you do long-distance moves?

Yes. Migrera is fully functional in long distance moving from the cities we service to any city/town in India.

What if I’m only moving part of my house?

Migrera can facilitate moving only a part of your house too.

To optimize your costs in long distance moves, we insist you to book for a shared truck where your belongings will be safely moved along with others’ belongings too.

In case of local moves, moving few items within the city is optimal in a dedicated vehicle of size suitable to your load size.

In case of too many few items, we suggest you to opt for any courier service to avail cheaper costs.

What size(s) are your trucks?

Migrera’s Shifting Partners are equipped with all kinds of vehicles suitable for your relocation. The possible vehicle sizes are DCM Van for 14,17,19 feet; Tata 407 Pick-up for 10 feet, Ashok Leyland Dost, Bolero Pik-up for 9 feet,Tata Ace for 6 feet.

I don’t know my move date yet. Can I still get quotations or book a slot?

Some of you like to plan ahead to avoid any hassles. You can always make a tentative move date and get quotations or book a slot with one of the packers and movers to avail guaranteed prices. Please read regarding cancellation or change of move date.

What if I don’t know the exact address I’m moving to yet?

If you have not found your new home yet, you can still book your move with Migrera. Just mention the tentative locality you are planning to reside and go along with Migrera. Read our Storage options and offers if it is taking time to find your new home.

Can I change my inventory at any time?

You can change your inventory any time till your move date. But you don’t have the option to edit in the tool. You have manually inform the changes in your inventory to your Move Planner.

My new home is not fixed yet. Can I hold my belongings in Storage/warehouse?

Our Shifting Partners have safe and insured storage spaces where you can store your household items till your new home is ready. You will be guided by your Shifting Expert about the options and free offers for Storage based on the packers and movers you choose.

How do I get the best quotations?

You always get the best quotations from the packers and movers through Migrera. Migrera monitors the prices of it’s packers and movers by comparing with previous data and keeping the packers and movers competitive among themselves. We strongly believe in providing you the best prices with the right packers and movers for the right services.

What if I can’t find an item in the move planner tool?

If you have an item that you cannot find in the tool, you can add such items in the Summary Page after you submit your items by selecting the “Edit” option.

Booking your move?

Who do I contact with any questions?

Got questions? We've got answers.

Booking your move online doesn't mean you're on your own. The Migera Team are real humans behind the scene who make the wheels turn. Connect with us via Live Chat, phone, or email.

Before your move, you will assigned a Move Planner to assist in planning your move with the right packers and movers. During and after your move, you will be guided by the Shifting Expert.

What is the Migrera guarantee?

Migrera guarantees that our packers and movers treat you and your items safely following our policy of service standards.

Your quotation price doesn't change unless your move changes for a lock-in period of 10 days. However, we cannot assure the prices or availability would remain same after the lock-in period. If you book a slot with one of the packers and movers by paying a token amount, your prices and slot are guaranteed. Read regarding cancellation of your move. Also, we can help smooth over any tensions you have with your mover regarding miscommunication and help you find a resolution as quickly as possible.

We're not just a website, we're a team of people here to help you every step of the way.

Does Migrera provide trucks and moving supplies for my house shifting?

Migrera, as an entity, does not own trucks or moving supplies. All our enlisted packers and movers have their own fleet of trucks and bring in all necessary supplies - packaging material, carton boxes, tools etc needed for your house shifting.

What size(s) are your trucks?

Migrera’s Shifting Partners are equipped with all kinds of vehicles suitable for your relocation. The possible vehicle sizes are DCM Van for 14,17,19 feet; Tata 407 Pick-up for 10 feet, Ashok Leyland Dost, Bolero Pik-up for 9 feet,Tata Ace for 6 feet.

Will the packers and movers assemble and disassemble furniture/ appliance if needed? Is it included in the All-in package?

The ground team is skilled enough to disassemble and assemble your basic furniture. It is important to know that if your furniture or appliance requires the manufacturers' or their authorized dealers' technical assistance to make such items suitable for safe transport, you need to organize it beforehand of the move day. Please note this is most essential as these appliances are covered either by a warranty or a servicecontract. Disassembling and assembling of furniture is included in the all-in package.

Can I change my move date after I get quotations or book a slot?

Migrera understands that moving requires lot of planning and sometimes, you may have to change your move date. Migrera is flexible in rescheduling your move at your will till your move date. However, we cannot assure you the availability and price variations of the slot on your changed move date with the packers and movers you booked a slot.

What if I don’t know the exact address I’m moving to yet?

If you have not found your new home yet, you can still book your move with Migrera. Just mention the tentative locality you are planning to reside and go along with Migrera. Read our Storage options and offers if it is taking time to find your new home.

Can I add extra pick-up or drop-off locations?

We have not provided such option in the website but you can inform your custom needs to your Move Planner which will be arranged with a suitable packers and movers for you. Additional charges apply according to your needs.

What’s the difference between "Loading or Packing" and "Unloading or Unpacking" services?

Loading services - Your belongings will be placed safely on the moving truck and transferred to your new residence.

Unloading services - The packers and movers will place your belongings safely from the truck to your room of choice.

Packing services - Based on basic/ full packing of items you opted for, packing of items will be done using packing material - bubble sheets, corrugated sheets, carton boxes.

Unpacking services - After unloading of items in your new residence in respective rooms, the ground team will unpack all of the packed items and put in respective places. Please note that, unpacking doesn’t include complete rearrangement of your items in a neat order in the particular room.

Who can see my personal information?

Migrera has a strict privacy policy not to share your personal information. Your contact details or full address of your locations will be provided to the packers and movers only after you book a move. Also, we provide your information when you opt for House Survey with one of our Shifting Partners.

Do I need House Survey to get better quotations?

Migrera has provided you to list the items to be moved within the website itself. You will not need the hassle of House Survey unless there is a need for it. Anyway, we have given you the option to request for House Survey with the packers and movers you are interested in. You can also inform your Move Planner about the same.

How far in advance should I book my move?

To get the best rates and availability, we recommend booking your packers and movers 12-20 days prior to your move day. We also insist you to book your packers and movers as soon as possible after you receive the quotations to avoid any odds of availability or price fluctuations on the packers and movers end.

Can I book my move sooner than 2 business days in advance?

We will try our best to get your last minute move on the road. Simply plan your move by selecting the soonest possible date and let us know when you would prefer to move. We'll coordinate with available packers and movers to get you going and gone. (Hint: It helps to be flexible with start time!)

Can I change my inventory at any time?

You can change your inventory any time till your move date. But you don’t have the option to edit in the tool. You have manually inform the changes in your inventory to your Move Planner.

Can I get professional packing/unpacking with Migrera?

Migrera has different packers and movers providing different services with varying service quality. When you opt for Full/premium packing with any mover, Migrera ensures that all your items will be packed using good packaging material. Very few items that may be made of plastic (like plastic chairs) or unimportant items may be ignored for packing.

My new home is not fixed yet. Can I hold my belongings in Storage/warehouse?

Our Shifting Partners have safe and insured storage spaces where you can store your household items till your new home is ready. You will be guided by your Shifting Expert about the options and free offers for Storage based on the packers and movers you choose.

Should I buy insurance for my move?

Migrera always insists it’s customers to opt for Insurance to avoid any unforeseen circumstances or any unavoidable situations. It is sincerely suggested for you to buy insurance if you are moving long-distance. In case of local moves, we leave it to your choice.

How do I get the best quotations?

You always get the best quotations from the packers and movers through Migrera. Migrera monitors the prices of it’s packers and movers by comparing with previous data and keeping the packers and movers competitive among themselves. We strongly believe in providing you the best prices with the right packers and movers for the right services.

What is included in my All-in package?

Keeping in mind the general essentials in house shifting, Migrera has bundled the following services as one package for which you will receive quotations from our partnered packers and movers:

  • Basic packing of electronic and fragile items that needs care.
  • Carton boxes to keep small items. (The boxes will be taken away in case of local moves unless you wish to retain them.)
  • Carpentry work of disassembling and assembling of basic furniture that does not involve sophisticated skills.
  • Packing and Unpacking services unless you opt out of it.
  • Loading and unloading services by the ground team.
  • Transport vehicle suitable to your fitment needs with fuel, toll and other charges included

All packers and movers adhere to our All-in package and provide quotations for the same furnishing transparent information of charges for each service they provide. Availability and charges in the quotation vary for different packers and movers and for different services. Also, the prices will be inclusive of GST (if applicable) and no extra charges will be levied for the items mentioned.

What is not included in my All-in package?

Some things that are not automatically included in the Migrera All-in package are additional services (professional packing, storage, insurance, Home services like AC uninstallation/installation etc.). You can always add these to your Move Plan if you'd like.

Before you move

I’m booked! What should I do before my move?

Nothing! Bid your locality friends adieu! Just before your Big Move Day, you will receive an email confirming the details of your move and also providing you the contact details of your packers and movers.

Please check your details and inform your Shifting Expert if there is need for any change.

What should I expect on my Move day?

You should expect your movers to show up on time, treat your belongings with care, and handle your move in a courteous, respectful manner. Remember, our movers are monitored by Migrera and you can help us by sharing your move experience in the Customer Feedback Survey, which will be sent to you (2 days) after your move is complete.

Can I cancel my move?

Migrera understands that you may face a situation to drop the idea of moving due to various reasons. After you book a slot with one of our Shifting Partners by paying a token amount, you can cancel your move anytime with an option of full refund till 2 days before your move date. If you wish to cancel your move between 2 days before your move and the move date, you will receive a partial refund of 25% of the token amount. However, there is no refund if you cancel after your move date.

Can I change my move date after I get quotations or book a slot?

Migrera understands that moving requires lot of planning and sometimes, you may have to change your move date. Migrera is flexible in rescheduling your move at your will till your move date. However, we cannot assure you the availability and price variations of the slot on your changed move date with the packers and movers you booked a slot.

How do I confirm the packers and movers will definitely show up?

We do the work for you! We'll confirm with your movers and make sure you're all set to go on your move day. We're not just a website, there are real people behind the screen. Also, we send you an email a day before your move day with complete confirmation and move details. If you face any situation otherwise, contact your Shifting Expert.

If the packers and movers doesn’t show up at all, Migrera will assist you with full priority in providing you all possible alternatives to get your move done without further hassles. A full refund of your prior payment is guaranteed if you wish to discontinue our services.

Should I reach out to my movers to figure out what time they'll be arriving?

Your mover will call you few hours before your slot of moving. You can call your mover directly or seek updates from your Shifting Expert as you will.

How do I know what size truck is coming?

The size of the truck and all other details regarding your move will be provided in your dashboard in Migrera website. You will also receive an email mentioning the details of the same.

What if my mover cancels my move?

If your packers and movers cancels your booked move, we will reach out to other movers from your Quotations page right away to find you a replacement mover. Your Shifting Expert will constantly update with other best options. We will send you an email with the costs and availability of the movers after we've double checked all the details with them. You can always chat, email, or call us if you have any questions.

What if my mover doesn't show up on my move day?

We double check and triple check with your booked packers and movers to ensure that this doesn't happen. If the mover's arrival window has passed and the movers still have not arrived, reach out to your Shifting Expert right away and we will get in contact with your movers to update you on their arrival.

If necessary, we will work on finding a replacement mover for you as well or any other best possible options to avoid any hassles for you.

Will I need to pay anything on move day?

Yes. You will be asked to pay the balance amount pending for your move on the move day itself. You can either pay it online or to the mover directly in cash. Please inform the Shifting Expert about the same.

After your move

What should I do if something is damaged?

If your move is insured, contact your Shifting Expert as soon as possible to report the damages. Sending an email to [email protected] with pictures of the damages is recommended to make sure you have a proper paper trail.

If your move is not insured and you feel that your items got damaged due to utter negligence of the mover and the mover does not respond to your request or is giving you a hard time about the claim, contact Migrera and we will do our best to help resolve the issue.

How will you help me if there is a problem with the moving company?

Migrera guarantees that our movers treat you and your items professionally, with courtesy and honesty. Your price doesn't change unless your move changes, and we can help smooth over any tensions you have with your mover regarding miscommunication and help you find a resolution as quickly as possible.

We're not just a website, we're a team of people here to help you every step of the way.

How do I submit a review of my move?

We will email you a Feedback Survey regarding your experience with your mover 2 days after your move date. Keep an eye out in your inbox and don't forget to share your feedback!

Payments, Refunds, Cancellations

If I'm due a refund, how and when will I get it?

Your Move Planner/ Shifting Expert will provide you necessary information regarding refunds. The amount of refund is based on our policy of cancellation. Once, we approve your refund, you will receive the money in 4-7 business days.

Will I need to pay anything on move day?

Yes. You will be asked to pay the balance amount pending for your move on the move day itself. You can either pay it online or to the mover directly in cash. Please inform the Shifting Expert about the same.

What should I do if something is damaged?

If your move is insured, contact your Shifting Expert as soon as possible to report the damages. Sending an email to [email protected] with pictures of the damages is recommended to make sure you have a proper paper trail.

If your move is not insured and you feel that your items got damaged due to utter negligence of the mover and the mover does not respond to your request or is giving you a hard time about the claim, contact Migrera and we will do our best to help resolve the issue.